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Frequently Asked Questions
1.  I received two order emails, was I charged twice?
2.  After downloading multiple zip files, the files are unreadable by my compression software.
3.  Is asileFX Vue 6 training useful for Vue 7, 8, 9 users.
4.  I am having problems checking out with PayPal Express Checkout.
5.  What are the differences between the available versions of snowFlaKe | the MetaNode collection
6.  My DVD arrived damaged or un-readable.
7.  Are asileFX training products narrated?
8.  Will asileFX training products play on set-top DVD players?
9.  Are asileFX content collections and content products royalty free?
10.  What happened to registration?
11.  How do I install the content I purchased from asileFX?
12.  I am having trouble with the playback of the asileFX video training, how can I get it to work?
13.  How long do I have to download my order?
14.  Are downloadable products available immediately?
15.  Will asileFX training play on my iPad?
16.  Are asileFX Texture Collections compatible with Vue?
17.  How do I know if asileFX Texture Collections are compatible with my 2D or 3D software?
18.  What software applications can I use asileFX brushes in?
19.  Delivery options on product pages show DVD/CD which is it? Will I receive a DVD or a CD?
20.  Does asileFX offer production and/or design services?
21. Can I customize my own product bundle?
1.  I received two order emails, was I charged twice?
No, two emails are sent, each in a different format. This ensures you receive your order email.
2.  After downloading multiple zip files, the files are unreadable by my compression software.
Product bundles with multiple zip files, may require each file to be downloaded one by one. This prevents temp zip part files from overwriting each other.
3.  Is asileFX Vue 6 training useful for Vue 7, 8, 9 users.
Yes, see product pages for more information about version usefulness.
More specific feature charts will be available soon for Vue 6 and 7 training. If a product page does not contain this information yet, please contact us.
4.  I am having problems checking out with PayPal Express Checkout.
If you are experiencing problems with the PayPal express checkout, but you still want to pay with PayPal, select "PayPal Money Request (e-mail payments)" through the normal asileFX checkout.

After placing your order you will receive an email from PayPal with payment instructions on how to complete your order. (Requests are processed manually and provide an alternative way to pay with your PayPal account.)

Please feel free to contact us if you need help or have any questions.
5.  What are the differences between the available versions of snowFlaKe | the MetaNode collection
snowFlaKe v2 contains tools for Vue 7, 8, and higher.
snowFlake v3 includes new tools for Vue 9 and higher, plus the tools from version 2.

The purchase of snowFlaKe v3 includes all prior release versions. If you are a Vue 7 or 8 user, the version 2 tools are available for use in Vue, if you decide to upgrade to Vue 9 or a later release, you will have access to the tools added in version 3, and take advantage of the 4 hours of free snowFlaKe v3 training.
6.  My DVD arrived damaged or un-readable.
Please contact asileFX to have a replacement DVD shipped to you.
If you purchased from an asileFX reseller, please notify them of the damage and request a replacement.
7.  Are asileFX training products narrated?
Yes, all AsileFX tutorials are narrated by the training instructor.
8.  Will asileFX training products play on set-top DVD players?
In most cases, no. If your DVD player can decode QT, or for some products Flash, compression then yes.
9.  Are asileFX content collections and content products royalty free?
Yes, within the terms of the asileFX conditions and license agreement.
10.  What happened to registration?
Our traditional registration system is no longer active, nor required to receive support.
11.  How do I install the content I purchased from asileFX?
Please visit the "Installation and Codecs" page for information and instructions.
12.  I am having trouble with the playback of the asileFX video training, how can I get it to work?
Please visit the "Installation and Codecs" page for information and instructions regarding compatible players and solutions.
13.  How long do I have to download my order?

All asileFX downloadable products are available for 90 days in the account history section of the "My Account" page. Most products can be downloaded a maximum of 5 times before the link expires.

You may contact asilefx at any time to have your download reset.

14.  Are downloadable products available immediately?
Yes, download links are available in your asileFX account Order History, upon completion of checkout. (Unless paying with an eCheck, see below)

If you are paying with PayPal and do not have the funds to complete the purchase in your PayPal account, an eCheck is issued and the status of your order will be "Pending." Pending orders will not be available for download until the eCheck clears, and funds are transferred from your bank account to your PayPal account.
Once your eCheck is cleared you will receive an email from asileFX, stating that the status of your order has changed from "Pending" to "Complete."
15.  Will asileFX training play on my iPad?
asileFX training can be converted to iPad compatible format with a free conversion tool called "Handbrake."
You can download from C|NET using this link.
16.  Are asileFX Texture Collections compatible with Vue?
Yes, all asileFX texture collections can be used inside all versions of Vue. You can replace native Vue material texture maps with those from the asileFX collections, or create your own materials with texture mapped material types.
17.  How do I know if asileFX Texture Collections are compatible with my 2D or 3D software?
All asileFX textures are provided in the widely accepted TIFF format. TIFF images are compatible with almost any software that can read image files. Free texture samples for our Texture Collections can be found on several of the texture collection product pages. If texture samples from any of the collections work with your software, all asileFX Texture Collections will be compatible.

For 3D software users: Specialty maps (Diffuse, Specular, Alpha) will vary in the way they are assigned to materials in 3D programs. For instance, a specular channel could be named highlight or diffusion. The best way to learn which assignments are right for your 3d application, is to examine textured materials included with the installation content, or consult your application reference manual.
18.  What software applications can I use asileFX brushes in?
asileFX brushes are provided in 16-bit PSD format, with JPEG duplicates also included. asileFX brushes are alpha / transparency maps used to distribute brush flow. They are compatible with any application that allows brushes to be controlled with images.
19.  Delivery options on product pages show DVD/CD which is it? Will I receive a DVD or a CD?
CD-Rom distribution has been phased out. All asileFX products are now shipped on DVD. All DVD orders are burned and printed on-demand with our automated DVD Duplicators. We use only the highest quality DVD-Rs, (Disc Makers Ultra - with waterproof HydroShield). Click here to learn more about Disc Makers.
20.  Does asileFX offer production and/or design services?
Yes, asileFX provides a variety of services, ranging from on-site consulting to 3D modeling | animation. Examples of our work can be found throughout the asileFX site, with more specific examples found on Nicholas Pellegrino's personal website.

For production quotes, or if have any questions, feel free to contact us through our website form on the contact us page.
You may also contact Nicholas Pellegrino directly; up to date email addresses and phone numbers can be found on Mr. Pellegrino's personal site at nicholaspellegrino.com.
21.  Can I customize my own product bundle?
Yes, you may contact us for custom bundles.
If you are interested in purchasing multiple asileFX products but can't find a bundle that's right for you, contact us for a bundle quote:

Bundle requests: (Before making a bundle request please create an asileFX account if you have not already.)

[Method 1]
Using the Contact us form, please include the following information:
(1) the names of the products you are interested in bundling together
(2) Product delivery method, [download] [dvd]
(DVD) If interested in DVD a shipment, please include your country of origin and the desired shipping time frame.
(3) payment method [credit card] [PayPal] [money order] [other]

[Method 2]
Order entry with the asileFX checkout (email payments)
(1) Add all desired products to your shopping cart, and proceed to the checkout.
(2) If you are ordering DVDs select the shipping method
(3) On the payment "Payment (Method) Information" page, chose "E-mail payments, PayPal Money Request"
- This payment method with not charge you or request payment details.
(4) Before continuing to the confirmation page, type the following information into the comments box on the bottom of the page: "BUNDLE REQUEST" payment method [credit card] [PayPal] [money order] [other].
(5) Continue and proceed to the Order Confirmation page and Confirm the order.
(6) Your order is now entered into your account as "pending" status. You will receive an email from asileFX in 8 - 12 hours with your customized price quote and payment instructions for completing your order.

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Additional images Copyright © 2000 - 2014 Nicholas Pellegrino (nicholaspellegrino.com)